- Utilized strategic data collection/analysis strategies to drive the development of new and innovative technologies in addition to large-scale system enhancements, critical developments of processes/polices, infrastructure and communications, while focusing on overall business continuity.
- Achieved PCI Level 1 status -the industry’s highest security level standard- working directly with 3rd party assessors and overseeing all corresponding documentation throughout the process and maintained this status for 5+ years through an annual audit process.
- Facilitated all communications between technical teams and executive/management teams in addition to overseeing department meetings consisting of staff leads and managers, to ensure the continuity of information systems support and goal attainment.
- Attended trade shows and spoke at events to represent the company, promote and educate others about new and up-coming technical innovations and advancements.
- Oversaw recruiting and hiring processes for all roles in addition to training IT staff, project managers, engineers, administrators, customer service managers, inventory managers and security teams.
- Supervised a team of over 15 IT professionals including back and front end developers, quality assurance professionals, security, database administrators and information technology support staff.
- Managed and maintained relationships with prospective customers as well as external vendors.
- Forecasted and monitored financial budgets in order to ensure that all technical projects were delivered in a timely manner and remained within designated budget limits.
- Handled all levels of IT security including internal/external audits, file integrity monitoring, intrusion detection systems, vulnerability monitoring, virus protection/firewalls, data retention/restoration, fraud control and monitoring, which drastically reduced onboarding/transactional fraud and prevented major company losses.
- Oversaw the implementation of in-house customer service department, which included IVR, web-based admin portals, multi-level reporting, call recording, email and SMS, switches, firewalls and all other physical hardware required to create an ideal customer experience.

-Led all aspects of the marketing department, which included all online content (Instagram, Facebook, Web, and email campaigns), handled all google AdWords campaigns, SEO, while leveraging Google Analytics to provide insightful data to ensure outreach goals were achieved.
- Responsible for the design, implementation and deliverables for new cardholder websites/mobile apps, which enabled customers to have access to their accounts and tools needed to manage funds in addition to creating an in-house ACH/NACHA engine which allowed direct communication with Federal Banks and settlement processors.
- Led integrations with outside technology vendors such as Twilio, Idology, Visa Ready Link, Jack Henry, Western Union, Money Gram, Visa DPS, Secure Check, Teller Metrix, InContact, USPS IMB, Plaid, Swagger, QuickBase, Valid, Perfect Plastic, Galileo Processing, Metropolitan Commercial Bank and Meta Bank.